TICKET WALLET FAQ’s

1. What is CPL Ticket Wallet?
   • CPL Ticket Wallet is a secure, mobile ticketing wallet that allows you to store, manage, and transfer tickets for any games you purchased through our official website cplt20.com, ensuring a seamless and fraud-free experience.
2. How do I download the CPL Ticket Wallet app?
3. You can download the CPL Ticket Wallet app from the Apple App Store for iOS devices or the Google Play Store for Android devices.
4. Is CPL Ticket Wallet free to use?
   • ​Yes, downloading and using the CPL Ticket Wallet app is free.

Getting Started

4. How do I create an account on CPL ticket Wallet?
   • After downloading the app, open it and click on 'Sign Up'. Follow the instructions to enter your email, create a password, and provide any necessary information.
5. Can I use CPL Ticket Wallet without creating an account?
6. No, you need to create an account to store and manage your tickets securely.

Ticket Management

6. How do I add a ticket to my CPL Ticket Wallet?
   • Once you have made a purchase through cplt20.com for any chosen match, tickets will be added to your wallet automatically within two week or maximum 10 days prior to a game. You will be informed via unique link sent to your email informing about the injection of tickets
7. What types of tickets can I store in CPL Ticket Wallet?
8. You can store all match tickets purchased through cplt20.com
9. Open the app and go to the 'My Tickets' section to view and manage all your stored tickets.
10. How do I access my tickets in CPL Ticket Wallet?

Using Tickets

9. How do I use a ticket from CPL Ticket Wallet at the game?
   • Simply open the ticket in your TIXnGO app and present the QR code or barcode at the event entrance for scanning.
10. Can I transfer a ticket to someone else using CPL Ticket Wallet?
11. Yes, you can transfer tickets by selecting the ticket you wish to send and using the 'Transfer' feature to send it to another user’s email or phone number.

Security and Privacy

11. Is my personal information secure with CPL Ticket Wallet?
    • Yes, CPL Ticket Wallet with its partner (TIXnGO) uses advanced encryption and security measures to protect your personal data and ensure the integrity of your tickets.
12. What should I do if I lose my phone?
13. You can log into your CPL Ticket Wallet account on a new device and your tickets will still be available.

Troubleshooting

13. What if my ticket doesn’t scan at the game?
    • Make sure your screen brightness is high and the QR code is clearly visible. If issues persist, we will have on ground support team at every entry gate to help you

Payments and Refunds

15. Can I purchase tickets directly through CPL Ticket Wallet?
    • CPL Ticket Wallet primarily functions as a ticket wallet, but you may be redirected to our website for ticket purchases.
16. How do I request a refund for a ticket?
17. The tickets once purchased are nonrefundable unless you have opted for a refundable booking.

Support

17. How do I contact CPL Wallet customer support?
    • You can reach out to us at info@cplt.20.com

Updates

19. How do I update the CPL Ticket Wallet app?
    • Visit the App Store or Google Play Store and check for updates in the 'My Apps' section.
20. Will I lose my tickets if I update the CPL Ticket Wallet app?
21. No, your tickets are securely stored and will remain available after you update the app.